What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE I (TX/ID) position at EMINENT, Inc.?
Meet REVOLVE :
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000 based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.
To take a behind the scenes look at the REVOLVE corporate lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel?
Main purpose of the Customer Service Representative role :
Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
Major Responsibilities :
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
- Responsible for handling an average of 8 customer contacts on an hourly basis
- Responsible for maintaining an overall customer satisfaction score of 93% or higher
Required Competencies :
To perform the job successfully, an individual should demonstrate the following competencies :
Remote Work Requirements :
Minimum Qualifications :
Preferred Qualifications :
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.
ATTENTION :
After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
We have been informed of a fraudulent scam that is circulating that we would like to make our candidates aware of. The scammers are posing as recruiters for Revolve and requesting the candidate's personal information and sometimes payments that are allegedly needed in order to buy supplies for the candidate before the candidate can accept a job offer. Revolve will never ask candidates to pay any fees or to provide bank account information as a condition of accepting a job offer. If you are concerned about the authenticity of a job offer that you have received please reach out directly to careers@revolve.com to verify. If you have been the target of such a scam we recommend that you immediately cease contact with the scammers and report the activity to the authorities via https : / / www.usa.gov / stop-scams-frauds.
