What are the responsibilities and job description for the IT Technical Support Specialist position at Eminent Inc?
Company Overview: Eminent Inc is a cutting-edge technology firm that empowers innovation and progress. We foster a dynamic environment where talented individuals can grow, learn, and thrive.
Main Responsibilities: As a skilled IT Help Desk Support professional, you will be responsible for delivering exceptional technical support to end-users, troubleshooting complex issues, and maintaining a high level of service excellence.
To excel in this role, you should possess a Bachelor's degree in Information Technology or a related field, with 2 years of experience in an IT support or help desk position. You should also be proficient in diagnosing and resolving issues with operating systems, software applications, and hardware, with familiarity in network troubleshooting and support.
Benefits: At Eminent Inc, we offer a comprehensive benefits package, including competitive salary, extensive training opportunities, and a collaborative work environment. Our team members enjoy flexible work arrangements, health insurance, and retirement plans, ensuring their well-being and career growth.
Working Conditions: This role requires the ability to lift and move IT equipment (up to 25 lbs) and perform tasks that may require extended periods of sitting or standing. A successful candidate works well in a dynamic environment with minimal supervision, prioritizing tasks efficiently, and meeting deadlines.
