What are the responsibilities and job description for the Desktop Support Engineer position at Eminent India Private Limited?
Job Title : Desktop Support Engineer
Work Location : Stamford-CT-USA(Onsite)
Position Type : Contract
Years of Experience : 5
- Strong knowledge of Windows and Mac operating systems, including installation and configuration.
- Familiarity with printers, networks, and network printer installation.
- Ability to work independently and as part of a team.
- Excellent communication skills, both written and verbal.
- Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.
- Troubleshoot hardware and software issues on Windows and Mac operating systems.
- Collaborate with internal teams to resolve complex issues.
- Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment.
- SCCM , Imaging and Server hardening and Patching Vulnerability
- Help to plan HW and SW allocation ahead of time, especially for new employees
- PC / Laptop refresh machine build with Admin duties.
- Picking up Global IT Desktop tickets
- Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
- Check / refurbish / reimage / proactive check a dozen user laptops
