Counter Sales and Service Representative

COMPANY OVERVIEW

Emission & Cooling Solutions (ECS) is a service provider and distributor of components for heavy duty diesel engines. ECS primarily services emission aftertreatment systems and engine cooling systems for Class 5-8 trucks, heavy machinery, and stationary power units.

Based in Nashville, Tennessee with multiple locations nationwide, ECS is a premier provider in the heavy-duty parts industry and features a brand synonymous with exceptional customer service and steadfast integrity.

POSITION OVERVIEW

The Parts Counter Service & Sales Representative is a key member of the customer service team and is often the first point of contact for customers in search of ECS products or service.

Parts Counter Reps are charged with answering inbound phone calls from customers, greeting and taking orders from walk-in customers, researching & ordering parts, monitoring service quality, scheduling deliveries, and much more.

This role will report directly to the General Manager.

KEY RESPONSIBILITIES

• Promptly manage and triage inbound customer phone inquiries.
• Assist customers in determining part numbers, specifications, and service needs.
• Provide pricing and product information to customers inquiring about ECS offerings.
• Greet and assist walk-in customers with their needs.
• Provide quotes and generate invoices for customers.
• Manage and grow top-line sales through upselling, quote follow-up, and outbound phone calls to current and prospective customers.
• Effectively monitor product and freight costs and pricing in an effort to maximize profit margins.
• Train and develop proficiency in ECS parts management, ordering, and billing systems.
• Assist with inventory validation, maintenance, and organization.
• Promote and maintain a positive customer-orientation and attitude.
• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Ability to lift and carry heavy parts and boxes up to 50 pounds.
• Previous experience in heavy duty parts and/or fleet account management preferable.
• Previous experience using inventory management/ERP software preferable.
• Must be able to pass a background check and drug test.
• Must be able to provide at least two recent references.

PERSONAL ATTRIBUTES

• Intelligence – possesses raw intellect.
• Problem Solver – skilled at assessing a situation and determining a course of action to resolve issues at hand.
• Results Oriented – links decisions to overall business objectives.
• Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building.
• Industrious – utilizes time at work wisely and proactively seeks ways to maintain productivity and efficiency.
• Communicative – possesses exceptional verbal communication skills.
• High Energy – driven to seek continuous improvement and help build a culture of accountability.

LOCATION

• Nashville, Tennessee

COMPENSATION & BENEFITS

• Compensation will be a highly competitive hourly wage paid bi-weekly.
• Benefits Include:
• 401(k)
• Dental/Vision Insurance
• Health Insurance
• Paid-Time Off

Job Type: Full-time

Pay: $52,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• In a few words, please share more about your interest in working in the heavy duty truck parts industry and why you think you'd be a good fit. Please reference any prior experience or knowledge you possess that would be helpful in this industry. Applicants who do not answer will not receive a response.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Nashville, TN 37211: Relocate before starting work (Required)

Work Location: In person

Salary : $52,000 - $70,000