Regional Director of Operations

Emler Swim School, rapidly growing and continually providing exceptional service for young families in communities, seeks a Regional Director of Houston. Responsible for overseeing the operations, performance, and growth of approximately ten swim school locations within a designated region. This role includes leading and developing multiple swim school General Managers, Managers, and Team Members implementing standard operating procedures, ensuring high-quality swim programs, engagement with families, and achieving results. 

Essential Functions & Key Responsibilities

Operational Oversight

• Oversee daily operations across multiple swim school locations, ensuring consistency and high standards.
• Implement standard operating procedures to ensure operational efficiency and consistency across locations.
• Ensure each location meets health, safety, and quality standards as well as family experience expectations.

Team Leadership, Development, and People Practices

• Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth, and accountability.
• Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.  
• Conduct regular performance reviews, provide ongoing coaching, and support professional development for management teams.
• Lead monthly meetings and training sessions for swim school managers to reinforce best practices and share insights.
• Collaborate with People Business Partner to ensure schools are compliant with local and state governance.  

Family Experience & Satisfaction

• Ensure each swim school provides an exceptional experience for the families, promptly addressing issues and maintaining a high level of satisfaction.
• Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
• Support managers in responding to family concerns, helping them maintain positive relationships with students and parents.

Program & Curriculum Standards

• Ensure all swim schools follow the organization’s swim program curriculum, maintaining consistent quality and safety standards.
• Work with managers to assess program effectiveness and adapt offerings based on community needs and feedback.
• Develop regional initiatives, like workshops or seasonal events, to engage local communities and enhance program visibility.

Sales, Marketing, & Growth

• Collaborate with the marketing team to drive enrollment and awareness in each school location.
• Implement regional strategies for lead generation, outreach, and promotions to boost enrollment and retention.
• Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or partnerships to grow the district.

Financial Management & Reporting

• Manage the regional budget, ensuring each swim school operates within financial goals.
• Oversee financial performance metrics such as revenue, profitability, and family retention across locations.
• Provide monthly reporting on each school’s performance, identifying trends, challenges, and opportunities for improvement.

Compliance & Safety

• Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
• Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and cleanliness.
• Implement emergency response protocols and ensure all locations conduct regular safety drills.

Qualification and Experience

• Bachelor’s degree preferred 
• 3 or more years of leadership/managerial experience

• Proven ability to engage, develop and retain successful leaders

Emler Swim School is an industry leader, and our team members are supported with great benefits. Benefits of this full-time position include: 

• Health, Dental and Vision Insurance
• 401k with 4% employer matching 
• Monthly phone allowance 
• Bonus potential (performance based)
• Free or discounted swim lessons 
• Discounted pet insurance
• Free employee wellness program