Youth Services Case Manager

Title: Youth Services Case Manager

Status: Full-time; exempt

Location: Maplewood, MN

Supervisor: Supportive Housing Program Manager

Direct Reports: None

Compensation: $44,000 to $49,000

Emma Norton Services (ENS) works with women, children, and families who are on their journey of recovery from homelessness, mental illness, chemical dependency, and other life stressors. Emma Norton Services provides safe, permanent housing in combination with programs and support services, through a housing first and harm reduction model, to provide an environment where victory over homelessness, mental illness, and substance use is possible.

The Youth Services Case Manager (YSCM) is responsible for providing youth case management to youth in ENS’ Emma’s Place Family Program, as well as planning and implementing positive youth programming onsite. The YSCM will support youth with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client-centered approach.

1. Provides on-site case management to youth at Emma’s Place and in the community

· Tailors case management contacts to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for youth residents alongside parents within 30 days of participant entry, and in six months increments thereafter

· Assists clients in accessing community resources, school support, employment, criminal justice contacts, and accompany clients to initial and/or significant appointments and meetings relevant to their goals/services

· Maintains up-to-date and organized client files through an electronic records system; including documentation of service plans and goals, case notes and program participation

· Participates in client intake and move-in processes as needed, focuses on recovery and client-centered care, assists families in creating and following harm reduction plans, mediating conflict, and resolving crises as appropriate

· Assists with covering the front desk as needed

2. Fosters a positive, engaged youth community through programming and community collaboration

· Plans and provides effective school year and summer academic and social programming

· Support incorporating individual and group strategies to develop lesson plans and skill development exercise for school-age children

· Develop schedule and logistics of program components delivered by volunteers and community partners

· Attend on and offsite out of school time events and functions including family nights and student organized events

3. Functions as a team member

· Collects and records all required statistical information, accurately reporting data in a timely manner

· Follows through with own job responsibilities and assignments

· Engages in constructive problem solving and conflict resolution, assists other team members in doing the same

· Provides information needed by other team members in a timely and effective manner

· Offers assistance to team members as needed

· Gives and receives feedback to and from team members

· Takes direction from supervisor or manager, and implements team decisions as made

4. Other duties

· Participates in staff and team meetings

· Promotes community awareness of Emma Norton Services

· Builds positive working relationships with businesses in surrounding Maplewood area

· Attends community meetings as necessary

· Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial and cultural diversity as requested

· Completes and maintains up-to-date knowledge and expertise in areas related to job duties; including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire

· Performs other duties as assigned

1. A relevant course of study in a social services field and a minimum of one year of related experience (preferably with children)

2. Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C

3. Experience delivering services to adults, youth, or families who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma

4. Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches

5. Able to identify and assess a wide range of client needs

6. Knowledgeable about community resources

7. Experience and high level of proficiency using Microsoft Office

8. Ability to interact with people in a manner which shows sensitivity, respect, and professionalism

9. Ability to communicate effectively orally and in writing

10. Ability to exercise good judgement and problem solving in a variety of circumstances

11. Ability to work with a high level of accuracy and attention to detail

12. Ability to maintain professional boundaries

13. Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds

14. Duties may require physical ability to climb stairs

15. Duties require extended use of a keyboard

16. Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary

17. Ability to drive insured vehicle for relevant job duties

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Emma Norton Services we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Emma Norton Services we are committed to living our definitions of DEI.

Diversity is the recognition that there are differences between people, and that these differences must be intentionally valued as a part of the whole. These differences extend beyond what we can see physically and include ways of being/knowing/living/working. We continuously work to achieve and maintain diversity in our staff and relationships, in alignment with the ways that the communities we serve change and evolve.

What does Diversity look like at Emma Norton? No one is the same, and every person has inherent value. People aren’t only different based on their physical bodies, but also in their minds and life experiences. We need all these differences to make us better.

Equity: An organizational perspective that emphasizes collaborative processes; equity strives to center around the needs of those most impacted by organizational decisions, acknowledging autonomy, and facilitating different ways of being/knowing/living/working.

What does Equity look like at Emma Norton? When important decisions need to be made, leadership seeks input from all relevant members of the organization and gives extra weight to the opinions of those whose day-to-day work would be most impacted.

Inclusion: Establishing and maintaining a transparent environment that lays the foundation for policies and practices that are welcoming to all, community-directed, and support different ways of being/knowing/living/working.

What does Inclusion look like at Emma Norton? We want everyone involved with Emma Norton to be able to bring their whole self to the work. No one should be made to feel that their life, self, or needs are judged or unimportant. We see new requests for accommodation not as challenges, but as opportunities to create stronger community.

Job Type: Full-time

Pay: $44,000.00 - $49,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday

Work Location: In person

Salary : $44,000 - $49,000