Customer Relations Representative

Who WE Are

We are a leader in the specialty cheese industry serving our consumers by crafting and importing the best cheeses in the world while caring for our employees and our communities.

Who YOU Are 

You strive for excellence in your area of expertise and are proud to work at a company producing premium products. You are passionate about continuous improvement, enjoy bringing creativity to your work, and are excited to blaze new trails to grow and improve our business. You foster a positive and rewarding workplace culture by valuing flexibility, work-life balance, and team development while inspiring team members to achieve their full potential.

 If this sounds like you, we want you to consider joining Emmi Roth!

Job Summary

The Customer Service Representative is responsible for all orders from initial order to invoice, including all related communications with other departments (including Sales) and customer concerns in relation to the order.

Job duties and responsibilities

• Receives and processes product orders by phone, mail, internet, email, fax, or sales representatives

• Enters and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders. Data Entry of all customer orders and customer revisions to orders

• Initiates required action for response to customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel. Inform Customers of delays and product shortages

• Receives inquiries from and/or contact the company’s field Sales offices to resolve a variety of order related issues

• Develops and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service department

• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel as necessary. Determines appropriate delivery method based on specific customer’s need

• Provides back-up support to other group members in the performance of job duties as necessary.

• Performs other related duties as assigned by management

• Monitors and reports on all pricing and temporary pricing specials, item numbers, Customer special instructions, shipping requirements

• Retrieves EDI and I-trade orders and confirm orders in both systems

• Interacts with Sales Support on new items, pricing and special customer instructions

• May be required to work overtime, weekends, and holidays if deemed necessary

• Performs all other duties as assigned

• Report any and all injuries to your supervisor or manager at the time of injury

• Complete all required training in a timely manner

• Adhere to ERU food safety policies and all government food safety and sanitation regulations (ex. FDA, HACCP, GMP, OSHA)

Qualifications

·         3 years working in Customer Service or related field

·         High School Diploma or GED

·         Excellent Communication Skills

·         Strong administrative and organizational skills

·         General computer proficiency including  Microsoft Word, Excel,  Internet, and Outlook

·         Familiarity in working with an ERP system 

·         Knowledge of database management and ability to run queries

·         Strong problem solving  and listening skills

·         Great attitude with the ability to work cohesively within a team environment

·         Ability to multi-task and prioritize under pressure

·         History of good attendance

·         Good organization and problem-solving skills

·         Detail-oriented nature

·         Ability to work with moderate supervision