What are the responsibilities and job description for the Client Success Manager position at Emmis Corporation?
Digonex’s Client Success team is seeking a Client Success Manager with the drive, communication, and organizational skills needed to support our expanding client roster.
Who we are (the company):
Digonex is a leading provider of customized dynamic pricing solutions to clients in the arts & entertainment, attractions, cultural institutions, and tour operator sectors. Our technology is the result of almost two decades of research and development in pricing science. Our team of PhD economists utilizes dozens of variables to develop an automated and customized pricing solution for each client to accelerate revenue growth and achieve other critical strategic objectives. We are known for the effectiveness of our solutions, our “high touch” service model, and our dedication to client satisfaction.
What you’ll do (the job):
- Build strong relationships with clients in your assigned portfolio and remain in regular communication with them.
- Be the in-house expert on your assigned clients as well as the main intermediary between them and internal Digonex teams (Economists, Data Analysts, and Developers).
- Understand the client’s high-level business challenges while functioning as an advisory resource.
- Communicate effectively with client-specific, internal project teams including project managers, software developers, data analysts, economists, and other Client Success Managers.
- Respond to client requests and other needs promptly.
- Set appropriate client expectations and ensure that those expectations are met.
- Generate reports and presentations as needed for client meetings.
- Set up and train new users of our software.
- Be a resource for other Client Success team members as needed.
What you’ll need (Skills):
- Determined service mentality and dedication to excellence in a client-facing role
- Strong communication skills – both verbal and written
- Self-starting initiative and an ability to excel at both individual and team-based work
- Exceptional organizational skills and attention to detail
- Proven problem solving and analytical skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) for presentations and report creation
- Previous client service experience with responsibility for a portfolio of clients
- Previous experience in the attractions or performing arts industry, or experience working with a ticketing platform or for a ticketing software provider, strongly preferred
- Bachelor’s degree strongly preferred but not required
Additional details:
- While Digonex is based in Indianapolis, Indiana, we currently operate as a hybrid virtual company. We have office space in downtown Indianapolis but many of our employees work remotely either part- or full-time.
- As such, we are interested in speaking with any qualified candidate living in the United States. (Candidates in the Indianapolis, IN area are welcome, but not required, to work from our office).
- For employees working remotely, occasional travel to Indianapolis may be required for internal meetings (travel expenses paid by the company). Planned frequency is approximately quarterly.
- H-1B visa sponsorship is not available for this position.
