What are the responsibilities and job description for the Customer Service Associate position at Emonics LLC?
This is a reposting of the CSA role with updated hours and requirements. Do not submit any candidates that were previously rejected / interviewed.
Note : Prescreen Questions are now required for CSA roles. Please have your candidates complete these questions. Answers are required for candidate to be considered. Provide the questions and answers in a Word Document underneath the resume section when you submit them :
Describe a time when you were tasked with doing something you were not trained for and how you approached it.
Do you consider yourself a team contributor or individual?
What does the word accountability mean to you?
What does a "full" work day look like to you? (to see if they'll be overwhelmed with the workload / email volume
This position is 100% on site.
Schedule is Mon-Friday 8 am -5 pm.
Training will be Sun-Wed / every other Saturday for at least 3 weeks.
Pay is capped at
- hr, and cannot exceed- it must match the rest of the team's current payrates.
SUMMARY : The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. This position will be a 'floating / fill in' position for a couple of different shifts / schedules (nights / early mornings) including some weekend coverage as needed.
FULL DESCRIPTION : Serves as the primary contact between
REQUIREMENTS : EDUCATION : Bachelor s degree or equivalent work experience in transportation or logistics
EXPERIENCE : 1- 3 years business experience COMPUTER SKILLS : Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS : Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
SUPERVISORY : N A TRAVEL : NO TRAVEL
