What are the responsibilities and job description for the Patient Access Scheduler Two position at Emory Healthcare/Emory University?
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide :
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
Ongoing mentorship, development, leadership programs...and more
8am - 4 : 30p / Part Time / 24hrs
Description
JOB DESCRIPTION :
Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient / inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all advanced outpatient and procedures.
These services include but not limited to : radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Maintains a good working relationships with physician offices and fellow colleagues within the hospital.
MINIMUM QUALIFICATIONS :
Minimum 2 years of medical office experience, scheduling environment or call center required.
AS / BS degree in Business Administration, Healthcare or other related field required or 3 years medical office experience, scheduling environment or call center in lieu of degree.
Demonstrated knowledge & proficiency of advanced scheduling duties and workflow.
Quality scores within expected range as outlined.
No performance or disciplinary issues.
ACCOMODATIONS : EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”
PHYSICAL REQUIREMENTS (Medium Max 25lbs) : up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS : Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to : Blood-borne pathogen exposure Bio-hazardous waste Chemicals / gases / fumes / vapors Communicable diseases Electrical shock, Floor Surfaces, Hot / Cold Temperatures, Indoor / Outdoor conditions, Latex, Lighting, Patient care / handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
ACCOMMODATIONS : EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.
PHYSICAL REQUIREMENTS : (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS : Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to : Blood-borne pathogen exposure; Bio-hazardous waste Chemicals / gases / fumes / vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot / Cold Temperatures; Indoor / Outdoor conditions; Latex; Lighting; Patient care / handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.
Connect With Us!
Connect with us for general consideration!
Division Emory Johns Creek
Campus Location Johns Creek, GA, 30097
Campus Location US-GA-Johns Creek
Department EJC OP Rehab Therapy
Job Type Regular Part-Time
Job Number 143796
Job Category Clerical & Administrative
Schedule 8a-4 : 30p
Standard Hours 24 Hours
Hourly Minimum USD $18.27 / Hr.
Hourly Midpoint USD $23.76 / Hr.
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
Salary : $18 - $24
