What are the responsibilities and job description for the Manager, Operational Excellence position at Emory Healthcare?
Description:
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
RESPONSIBILITIES:
- Collaborate with leadership to establish a clear vision for operational excellence within physician division, aligning strategic goals with Emory Healthcare's overall mission and values.
- Lead and mentor the physician division process improvement and project management teams.
- Foster a collaborative, high-performance culture focused on accountability, professional development, and innovation.
- Create a culture of belonging where all team members feel included and that they can learn and thrive at Emory Healthcare.
- Drive a culture of continuous improvement by training, coaching, and mentoring teams on operational excellence tools.
- Facilitate change management processes to promote engagement and sustainment of new practices.
- Lead and manage complex, process improvement projects and implement best practices across departments.
- Present project outcomes, impact reports, and strategic recommendations to leadership, effectively communicating complex data and operational outcomes.
- Partner with clinical, administrative, and operational leaders across Emory Healthcare to identify opportunities for improvement and implement solutions that balance quality care with cost-effective practices.
- Utilize data to identify trends, measure project outcomes, and assess operational performance.
- Establish key performance indicators (KPIs) and metrics to track improvements and sustain change.
- Collaborates with other shared department stakeholders including: Operational Excellence, Nursing, Patient Access, Patient Financial Services, Patient Experience, and others, to support education efforts, and ensure consistency of communication and training methods.
- Develop detailed project plans, timelines, and resource allocation strategies.
- Ensure timely execution and adherence to budget for all initiatives within the Operational Excellence portfolio.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Healthcare Administration, Business, or a related field required; Master's degree (MBA, MPH, or MHA) strongly preferred.
- Experience: 5 years of experience in process improvement, operational excellence, or healthcare operations, with experience in a leadership role overseeing complex projects.
- Previous supervisory/leadership experience is required.
- Experience within a hospital or health system preferred.
- Competencies: Leadership: Strong leadership presence, capable of inspiring and influencing teams towards operational excellence.
- Strategic Vision & Innovation: Ability to think strategically and identify innovative solutions that drive transformative change within a healthcare setting.
- Collaboration & Influence: Skilled in building partnerships and working collaboratively with a variety of stakeholders, including executive leadership, clinical leaders, and cross-functional teams.
- Results-Oriented: Demonstrated ability to deliver measurable improvements in operational performance, patient outcomes, and cost savings.
- Adaptability & Resilience: Comfortable working in a fast-paced environment with the flexibility to adapt to shifting priorities and organizational needs.
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
