Program Manager, Supply Chain

Overview

Be inspired. Be valued. Belong. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description

The Program Manager, Supply Chain is responsible for leading and coordinating product risk activities across a complex academic healthcare system, ensuring timely and compliant responses to recalls of medical devices, pharmaceuticals, laboratory reagents, hospital supplies, and other product domains used in the healthcare system.

This role is vital in protecting patient safety, ensuring regulatory compliance, and optimizing supply chain resilience in a teaching hospital and research-driven healthcare environment.

The Program Manager will collaborate with clinicians, researchers, pharmacy, procurement, supply chain, risk management, operations, and regulatory teams to manage product risks efficiently and prevent disruptions to patient care, education, and research.

Primary duties and responsibilities:

1. Manages Response and Tracking of Recalled & Defective Products

• Develop and oversee a comprehensive recall management program across hospitals, clinics, research labs, and academic medical centers. 
• Serve as the primary liaison between suppliers, manufacturers, government agencies (FDA, CDC, Joint Commission), and internal healthcare teams regarding recalls.
• Ensure immediate notification and response to recalls affecting patient care, clinical trials, teaching laboratories, and hospital operations. 
• Manage a real-time recall tracking system, ensuring accurate documentation, stakeholder engagement, risk assessment, and regulatory reporting.
• Lead root cause analysis and corrective action planning to prevent future recalls and supply chain disruptions.

2. Manages Regulatory Compliance & Risk Mitigation 

• Ensure full compliance with FDA recall regulations, Joint Commission standards, CMS requirements, and institutional policies.
• Conduct recall readiness audits, assessing vulnerabilities in medical inventory and research supply chains.
• Work with Legal, Risk Management, and Compliance to manage liability risks and corrective action plans related to recalled products. 
• Implement blockchain and AI-driven tracking technologies to improve traceability and recall resolution times.
• Other duties as assigned.

3. Coordinates Process Improvement & Technology Integration

• Leverage AI-powered recall alert systems, ERP integration, and predictive analytics to enhance recall response.
• Collaborate with IT teams to integrate recall tracking into EHR (Epic, Cerner) and inventory management systems (SAP, Workday, Oracle).
• Lead continuous process improvement initiatives to streamline recall workflows across clinical and research environments.

4. Coordinates Cross-functional Collaboration & Communication

• Coordinate with hospital administration, supply chain, pharmacy, biomedical engineering, surgical teams, and laboratory managers to execute recall response plans.
• Develop standardized recall response training for medical, nursing, pharmacy, and research staff.
• Provide recall dashboards and risk assessments to executive leadership, ensuring transparency in recall resolution performance.
• Additional Duties as Assigned 

Employee will perform additional duties as assigned, within scope, as defined and requested by leadership

• Travel: Less than 10% of the time may be required.
• Work Type: On-site employee
• Works in the office or at a physical workplace, interacting with colleagues face-to-face

Minimum Qualifications:

• Education - Bachelor's degree in Supply Chain Management, Healthcare Administration, Business, Regulatory Affairs, or a related field Experience
• 5 years minimum experience with experience in recall management, supply chain compliance, risk management, or regulatory affairs within academic healthcare, teaching hospitals, or research institutions.

Required Knowledge, skills, and ability requirements:

• Strong project management, process improvement, and cross-functional leadership skills.

Preferred Qualifications Education:

• MHA, MBA, or MS in Supply Chain Experience
• Experience managing recalls within a multi-hospital system, medical school, or research environment is highly preferred.

Certifications: 

• Certified Materials Resource Prof (AHRMM)
• Certified Professional of Supply Chain Mgmt (ISM) 
• Six Sigma Green Belt (CSS)
• Management Professional Clinical Research (PMI)

Preferred Knowledge, skills, and ability requirements: 

• Expertise in medical device, pharmaceutical, and hospital supply recalls, including research-specific materials. 
• Strong knowledge of FDA recall classifications (Class I, II, III), Joint Commission accreditation standards, and CMS compliance. 
• Experience integrating EHR (Epic, Cerner) and ERP (SAP, Workday, Oracle) systems for recall tracking.

Additional Details

Supporting a diverse, equitable and inclusive culture.  Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.  Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.