What are the responsibilities and job description for the Public Safety Dispatcher position at Emory Healthcare?
Overview
Be inspired. Be valued. Belong.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
Ongoing mentorship, development, leadership programs...and more!
Description
We are seeking an Public Safety Dispatcher to help keep our community safe. We support Emory Healthcare's mantra of "We're all in this together." Our goal is to offer Security Services worthy of premier healthcare. As such, we are committed to providing a safe environment for our patients, their families and guests, and our staff and neighbors. We offer value-enriched services such as friendly-approachable officers, valuables storing, access control, Identification badges and parking. Each service has been personally developed for the purpose of exceeding your service expectations. This individual will:
- The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
- Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations.
- Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.
- Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers.
- Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
- Monitor complex system of alarms, computerized access control, and CCTV.
- Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.
MINIMUM REQUIREMENTS:
- Two (2) years of customer service/telecommunications, military, law enforcement or security experience required.
- A high school diploma or equivalent preferred.
- Additional training beyond high school preferred.
- APCO, IAHSS or related certification desired.
JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
