What are the responsibilities and job description for the Service Now Business Analyst position at Emory Healthcare?
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
- And more
Description
We're seeking a Service Now Business Analyst to maintain ownership for one or more of the processes within the Information Technology Infrastructure Library (ITIL v3) framework. The Service Now Business Analyst will utilize ITSM best practices frameworks to create, implement and improve multiple processes. Serves as Subject Matter Expert (SME) and provides input to improve efficiency across the IT Service Management (ITSM) processes lifecycles.
RESPONSIBILITIES:
- Highly proficient in areas of ownership ensuring efficient interaction of those processes across the ITSM lifecycles.
- Reviews and monitors process for compliance with ITSM best practices.
- Identifies process deviations and contributes to the development of effective remediation.
- Contributes to the development and dissemination of strategic documentation of lifecycle processes and their interaction with other ITSM processes.
- Advises ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes.
- Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness.
- Contribute to the research and review of ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise.
- Proactively mines and analyzes data and makes recommendations as needed to assist with service improvements and quality assurance.
- Contributes to the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the ITSM process.
- Performs other responsibilities as assigned.
MINIMUM QUALIFICATIONS:
- Bachelors Degree in IT related field. 5 years of Information Technology experience.
- ITIL Foundations and IT Service Management certifications preferred.
- 7 years Information Technology experience required in lieu of a degree.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
