What are the responsibilities and job description for the Personal Lines Customer Service Representative position at Emory P. Zimmer Insurance Agency Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance.
Your ability to analyze customer needs, handle inquiries, and resolve issues will be key to ensuring a positive experience for our customers. This position requires strong communication skills and a commitment to delivering high-quality client services.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Perform data entry tasks to maintain accurate customer records and documentation.
- Collaborate with sales teams to enhance customer satisfaction and retention.
- Conduct outbound calling as needed to follow up on customer inquiries or feedback.
- Maintain phone etiquette while handling calls, ensuring a respectful and friendly interaction with clients.
- Assist in training new team members on best practices for customer support.
Qualifications
- Previous experience in a call center or customer support role is preferred.
- Strong analytical skills with the ability to assess situations quickly and accurately.
- Proficient in data entry with attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated ability to work collaboratively within a team environment.
- Familiarity with client services principles and practices is advantageous.
- Strong phone etiquette and interpersonal skills are essential for success in this role.
Join us in providing exceptional service that makes a difference!
Job Type: Full-time
Pay: $50,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Customer service: 3 years (Required)
Language:
- English (Required)
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Cincinnati, OH 45206 (Required)
Work Location: In person
Salary : $50,000 - $57,000