What are the responsibilities and job description for the Automotive Service Advisor position at Emory Transmission?
Job highlights
Qualifications
- The ideal candidate will have a great personality, customer service experience, excellent verbal/written communication skills, well organized and be a team player
- Service Advisor: 3 years (Required)
Benefits
- Air conditioned shop
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Responsibilities
- Our Service Advisors are responsible for scheduling appointments, documenting customers' concerns, ordering parts, keeping customers informed throughout the repair process, and working as a team to provide excellent customer service for our customers
- Greeting customers in a prompt, courteous manner
- Scheduling appointments by telephone, text or email, using our computer system
- Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures
- Follow up with customers to keep them informed during the repair process
- Verify warranty and service contract coverages to maximize value to our customers
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Miscellaneous administrative duties as directed by our Manager
- 10 hour shift
Job description
Emory Transmissions is growing and seeking a highly motivated individual to join our team shortly. We are planning on a 3rd location and will need someone at our current one train them, and get them or one of our current advisors to the 3rd location. So to be upfront, we do not need someone immediately. The ideal candidate will have a great personality, customer service experience, excellent verbal/written communication skills, well organized and be a team player. Prior service advisor/writer experience is a plus but we will train the right candidate.
Job Summary:
Our Service Advisors are responsible for scheduling appointments, documenting customers' concerns, ordering parts, keeping customers informed throughout the repair process, and working as a team to provide excellent customer service for our customers.
