Coordinator for Memberships and External Operations - Campus Life

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

The Coordinator for Memberships and External Operations oversees the daily operations of member services management for the department of Athletics & Recreation for both the Woodruff PE Center (WPEC) and the Student Activity and Academic Center (SAAC). This position is responsible for all aspects of member services including membership and program sales, addressing concerns and needs of WPEC and SAAC members, management of recreation software, locker rentals, guest passes and comments/suggestions. Other responsibilities include promoting and marketing to retain and recruit members and create awareness of recreation program offerings.

KEY RESPONSIBILITIES:

Member Services

• Responsible for managing the administration of WPEC and SAAC member services for members, which include students, faculty, staff, alumni/ae, and all eligible members of employees' and students' families and the local community.
• Manages access for Woodruff PE Center and SAAC members.
• Serves as the lead on all aspects of InnoSoft Fusion, related to facility access control, member services, point of sale, program registration, equipment rentals, data reporting.
• Works with EmoryCard, Information Technology, and Student Life Information Technology offices to ensure up-to-date member access.- Informs major decisions on policies in the area of membership eligibility for the WPEC and SAAC, facility access and the membership fee structure. 
• Recommends, implements, and administers methods and procedures to enhance the department's operational effectiveness and efficiency.
• Manages all aspects of rental lockers, maintaining locker records, turning over lockers for new members and working with Athletics & Recreation facilities and operations staff to perform maintenance on locker units at the WPEC and SAAC.
• Communicates regularly with WPEC and SAAC members.
• Ensures website reflects up-to-date information regarding memberships and programs.
• Updates membership services on all ID cards for WPEC and SAAC access in recreation software systems.
• Promotes, markets, and sells member services to the campus community.
• Attends orientations, health and wellness fairs, and various university events to promote Athletics & Recreation programs and facility offerings.
• Works closely with recreation programs and is knowledgeable about all WPEC and SAAC recreational programs and facility offerings.

Personnel Management and Administration

• Recruits, hires, trains, and supervises a team of 15-20 student employees who work in the WPEC Member Services office. 
• Responsible for training WPEC and SAAC customer-facing student employees on aspects of member and customer services.
• Manages administrative onboarding for all student staff for Athletics & Recreation programs, facilities and operations which is included, but not limited to, liaising with Human Resources and Information Technology, assigning software application access, maintaining certification records, etc.
• Works with Athletics & Recreation programs, facilities and operations professional staff on student development and education of services and program offerings.

Financial Management 

• Participates in budget planning by forecasting staffing and membership projections, tracking and monitoring membership numbers and income, approving expenditures, prioritizing and re-prioritizing activities within the general work plan. 
• Maintains records of program participation, revenue generation, and expenditures.
• Consistently monitors all revenue and expense budgets.

Risk Management

• Ensures risk management guidelines are in line with industry standards, departmental policies and the University's risk management policies and procedures.
• Instructs CPR/First Aid/AED courses for internal student and professional staff.OTHER- Attends departmental and divisional meetings as necessary.
• Serves in an on-call function to support operations at the facilities.
• Serves as a department ranking staff member on duty for the operations and facilities, which includes, but is not limited to, serving as a first responder for emergency situations and providing emergency care, providing customer service, resolving conflicts and making decision and judgments regarding program and facility usage.
• Must be willing to work a flexible schedule including nights, weekends and holidays when necessary.
• This position is responsible for the integrity of Emory's intercollegiate athletics program and for the reputation of Emory University.
• This position is responsible for ensuring that their involvement with Athletics and Recreation Department activities maintains the integrity of the University's reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni.
• Additionally, this position must comply with University policies and procedures, NCAA and conference rules and regulations.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in sport management, physical education, recreation/leisure administration, athletics administration, education or related field, and one year of customer service experience, OR an equivalent combination of education, training, and experience.
• Demonstrated relevant supervisory experience.
• CPR, First Aid and AED certifications required.
• Must be able to attain CPR, First Aid, and AED instructor certification within 90 days of employment.
• A master's degree is preferred.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee. 

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.