What are the responsibilities and job description for the Senior Financial Aid Assistant position at Emory University?
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Description
The Office of Financial Aid is in search of a Senior Financial Aid Assistant to join their amazing team!
KEY RESPONSIBILITIES:
- Advises students and parents regarding financial aid application process and eligibility requirements.
- Answers and directs incoming calls to the Financial Aid Office and serves as the first point of contact to customers and other visitors.
- Strong written and verbal communication skills required to resolve customer issues and concerns via Call Center and email management.
- Check data from completed forms, or other documents for accuracy and completeness.
- Accesses a variety of computer information systems and databases to retrieve, verify and enter data.
- Reviews audit reports and resolves errors to ensure integrity of data.
- Provides assistance to customers regarding data requirements and the status of paperwork.
- Ensures the receipt, sorting and distribution of mail.
- Responsible for assisting in the training of new employees and student employees.
- Performs related special projects and other responsibilities as needed.
- Overtime required during peak processing.
MINIMUM QUALIFICATIONS:
- A high school diploma or equivalent.
- Three years of customer service and/or data entry experience.
- Bachelor’s degree preferred.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.
Emory Supports a Diverse and Inclusive Culture
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.
