Liaison Quality

Key Areas of Responsibility (Answerable for the following end results)

• Coordinate, organize and expedite sort activities at customer location to ensure timely response to quality concerns. Communicate break point information back to Operating Division, as required.
• Coordinate and expedite replacement parts to customer production areas in a timely manner.
• Investigate quality and delivery concerns at the customer location. Communicate and coordinate with Operating Division containment activities required.
• Perform proactive reviews of incoming material at customer location.
• Communicate quality issues between operating shifts.
• Document all activities as required.
• Adhere to all company guidelines for Emergency Evacuation to ensure employee safety.
• Any additional responsibility deemed necessary by management.

Limits of Authority

• Advise Department Manager of those situations that may pose a significant risk to the program, product assurance, facilities, employee safety or customer satisfaction results.
• Initiate actions to prevent the occurrence of any nonconformance relating to product, process & systems.
• Identify and record any problems relating to the product, process or system.
• Initiate, recommend or provide solutions through the appropriate channels and verify implementation.
• Control further processing and delivery of nonconforming product until the deficiency is corrected.

Basic Education, Experience and Skills Required

• High school diploma or equivalent.
• Assembly plant experience an asset.
• Excellent written, mathematical, and analytical skills.
• Possess color and / or appearance testing approval for product inspection.
• Able to maintain confidentiality on products, services and processes.

Internal Training (Minimum Requirements)

• Orientation
• Vision and Culture
• Departmental Training
  • Process 12 – Preventive, Corrective and Nonconformance Management
  • Process 14 – Business Systems Management
  • Process 16 – Quality and Inspection Management
  • Color Testing
• Company Training
  • Information Technology
  • Outlook
  • Trans4M Overview
  • Purchase Requisitions
  • Quality Mission Statement
  • Expense Reporting
  • Travel Management System

Health, Safety and Physical Demand Requirements

• Normal amount of sitting and standing, average mobility to move around an office and plant environment, able to conduct normal amount of work on a computer.

Risks Associated with Job Function

• None

Travel Requirements

• Less than 5% travel required
• Valid driver’s license required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)