What are the responsibilities and job description for the Customer Service Associate position at EMP Philadelphia?
Are you a customer-focused professional with a passion for delivering exceptional service? Join our Philadelphia-based team as an entry level Customer Service Associate and kickstart your career in a dynamic industry! The key to our success lies in the balance our team creates between sales strategy and innovation. Our Customer Service Associate team develops campaigns with a personal touch that aim to connect our clients directly with consumers in their target markets.
The Customer Service Associate will act as an ambassador between our clients and potential customers in the Philadelphia area. The ideal candidate for the Customer Service Associate position is able to maintain composure in a fast-paced environment while providing exceptional sales service to both our clients and prospective customers.
Responsibilities of a Customer Service Associate:
- Provide outstanding sales support to clients, addressing inquiries and resolving issues promptly.
- Facilitate interactive presentations to potential customers by providing product and service information and sales quotes.
- Work with fellow Customer Service Associates to successfully contact all provided leads
- Stay up to date with all client information, any promotions, products or service updates
- Build strong relationships, ensuring client satisfaction and retention.
- Collaborate with internal sales teams to deliver comprehensive solutions.
- Assist with administrative tasks and maintain accurate client records.
Customer Service Associate Requirements:
- Bachelor's degree in Business, Communications, or a related field at least 1 year working in a customer- or client-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in MS Office and CRM software.
- Ability to thrive in a fast-paced, team-oriented environment.
Benefits:
- Comprehensive training and mentorship programs.
- Opportunities for career growth and development.
- Competitive salary and benefits package.
- Positive and collaborative work culture.
Join our dedicated team and make a lasting impact on our clients' success. Apply now with your resume and cover letter. We can't wait to meet you and welcome you to our team!
Job Type: Full-time
Pay: $800.00 - $1,300.00 per week
Benefits:
- 401(k) matching
Shift:
- 8 hour shift
Work Location: In person
Salary : $800 - $1,300