Onboarding and Compliance Assistant

Empath Health is currently seeking an Onboarding and Compliance Assistant to join our team.

Hybrid work schedule with travel to Manatee, Sarasota, Charlotte, & Desoto counties

The Onboarding and Compliance Assistant

• Is responsible for recruiting, training, placing, supervising and supporting volunteers to meet the volunteer needs of patients, families and the organization.
• Leads volunteers from inquiry to active volunteer status
• Responds to all volunteer inquiries regarding volunteer opportunities and volunteer training, and if needed, advises supervisor of potential volunteer concerns.
• Screen and interview potential volunteers; schedule for orientations, verify all paperwork
• Performs Level 1 background screenings and MVR screenings as needed on incoming volunteers
• Demonstrate teaching/training skills appropriate for all levels of learners. Facilitate volunteer training classes.
• Educate, monitor and ensure that volunteer practice is in compliance with organization’s policies and procedures, and upholds compliance standards. Ensures compliance with regulatory and certifying bodies (Medicare, AHCA, Joint Commission) within team.
• Maintain documentation related to volunteer information, assignments and activities.
• Actively participate in meetings with Volunteer Services and leaders.
• Provide education to team staff on the value and role of the volunteer and on working effectively with volunteers.
• Focus on increased utilization of volunteers and volunteer retention strategies including volunteer support meetings, educational opportunities, and rounding.
• Ensure that volunteer assignments and visits are accurately recorded in patients’ electronic medical record according to agency policy.
• In collaboration with departmental leadership, implement volunteer discipline/termination policy.

Requirements:

• Education and/or Experience: 4 year college degree preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Experience as a volunteer coordinator preferred.
• Intermediate computer skills required, experience with Volgistics and EMR software preferred.
• Organizational skills, flexibility and the ability to manage multiple tasks required.
• Public speaking/presentation/training facilitation experience preferred.
• Internal and external customer service oriented.
• Previous experience in a health care or non-profit agency preferred.
• Must have reliable transportation to perform tasks and responsibilities in a timely and appropriate fashion. Must be able to provide proof of automobile insurance, a copy will be placed in their employee file.

Suncoast Hospice, Empath Home Health, and Empath Health Pharmacy are proud to be accredited by the Joint Commission showing our commitment to quality.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!