What are the responsibilities and job description for the Customer Service Ambassador position at Empeople Credit Union?
The Customer Service Ambassador at Empeople Credit Union is responsible for delivering top-notch service to our members. You will be the face of our organization, ensuring that every interaction is positive and memorable.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions
- Resolve customer complaints and concerns in a professional manner
- Upsell and cross-sell products and services to meet member needs
- Collaborate with colleagues to achieve sales targets
- Stay up-to-date on product knowledge and industry trends
Requirements:
- High school diploma or equivalent required
- 2 years of experience in a customer-facing role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
