What are the responsibilities and job description for the Installation and Repair Technician- Batavia position at Empire Access?
Empire Access is recruiting for an Installation and Repair Technician to help cover the Batavia NY and surrounding areas.
Company Overview: Empire Access is a leading provider of fiber optic solutions, specializing in telephone, internet, and TV. We are committed to fast, reliable, and high-quality service for our valued customers.
Job Summary: As an Installation and Repair Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.
Key Responsibilities:
- Installation: Install and set up telephone, internet, and fiber optic services at customer locations.
- Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
- Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
- Repair: Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
- Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
- Documentation: Maintain accurate records of installations, repairs, and maintenance activities.
- Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.
Requirements:
- Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
- Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
- Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
- Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
- Team Player: Collaborative mindset to work effectively with other technicians and support teams.
- Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
- Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
- AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
Education and Experience:
- 1-3 years of experience in telecommunications or technology related field.
- Technical certification or associate degree preferred.
- Experience in customer service support role
Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.
Pay Range: $20.00 - $24.00 per hour depending on experience.
Empire Access is an equal opportunity employer.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Perry, NY: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
