What are the responsibilities and job description for the Territory Sales Representative position at Empire Auto Parts?
As a service-minded Territory Sales Representative with Empire Auto Parts, you’ll serve as a liaison between the company and our customers.
- Develop and execute a contact strategy for assigned customers and identified prospects, incorporating phone, email, and face to face visits
- Actively monitor order activity from all assigned customers
- Contact customers with declining volume to determine what is causing the drop. Take action to reverse trend, when applicable.
- Identify new sales opportunities, primarily via Internet research, customer referrals, and observation while making customer visits.
- Communicate competitive and other market information to relevant company individuals as it is learned.
- Fully document all contacts in Empire ERP system.
- Work directly with customer care team to troubleshoot customer service issues as they arise.
- Continue to stay current on Empire corporate information (locations, products, delivery schedules, etc.) so as to provide the most value to Empire’s customers.
- Complete all assigned training modules in a timely manner.
- Support all Empire sales and marketing initiatives, as appropriate
- Meet or exceed all sales objectives within assigned region/customer list
- Achieve a NPS of at least 60 for all assigned customers
- Maintain a return rate across all assigned customers of less than 12%
- Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging
- Collaborate with sales reps from different regions to share best practices and support a cohesive sales approach
Qualifications/Skills:
- Excellent communication, interpersonal and organizational skills
- Valid driver’s license, satisfactory driving record within Company standards
- Ability to build rapport with customers
- Ability to operate company owned vehicle in a variety of weather and traffic conditions
- Ability to work under minimal supervision
- Ability to thrive in a fast-paced ever-changing setting
- Self-motivated with keen negotiating skills
- High school diploma or equivalent is a plus
- Strong business acumen
- Willing to travel locally
- Possess strong technical and computer skills
- Be at least 18 years old
What We Offer:
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan with Employer Match
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Biweekly Pay
- M-F work week; No weekends
Employee Perks:
- Casual Dress Code
- Teamwork Environment
- Free Company Apparel
- Employee Recognition
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
- Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
Education
Preferred- High School or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
