Copier Service Technician

Job description

Empire Digital Products is an Authorized Dealer of Copier & Document Management Solutions.

Due to our continued growth, we are expanding our Service Division.

We are looking for motivated hands-on Field Service Technicians. The ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization with growth potential.

Duties/Responsibilities:

· Accurately diagnose, repair, and maintain equipment in optimum operating condition at customer sites

· Receive, prioritize, and accurately close service calls remotely

· Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone

· Assist with equipment installations as needed

· Manage and maintain a highly accurate parts inventory

· Keep current with new technology through off-site manufacturer's classes and online training

· Communicate equipment problems and solutions to fellow technicians

Requirements:

· A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience

· Valid driver's license with an excellent driving record and reliable transportation

· Minimum 2 years mechanical and electrical support experience, on digital copiers and/or laser printers

· Must be able to install/re-install/diagnose a network MFP (includes scanning)

· Network connectivity skills to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to teammates and customers including remote assistance

· Customer service oriented

· Strong communication skills

· Able to work independently, under pressure at customer sites and to accept direction on given assignments

· Able to handle and solve new challenges, demonstrate initiative and a willingness to learn

· Professional appearance and manner skills

Skills/Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with certifications; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Benefits:

- Competitive Salary (salary commensurate with experience)

- Gas Card

- Ez-Pass

- Parking Re-imbursement

- Paid time off

- Performance Bonus Plan

- Profit Sharing Plan

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Experience:

• Relevant: 3 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Farmingdale, NY 11735: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000