What are the responsibilities and job description for the Customer Support Representative position at Empire Growth Partners, LLC?
At Empire Growth Partners, we specialize in helping businesses grow by crafting strategic plans for success. We are looking for a Customer Service Representative who is passionate about delivering exceptional service and supporting our clients' needs. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with clients to find tailored solutions that align with their goals.
What You'll Do :
Client Engagement : Develop a comprehensive understanding of our clients' products and services, and effectively communicate how they can benefit from these offerings.
Customer Acquisition & Retention : Build and maintain strong relationships with new and existing clients by understanding their needs and providing the best possible solutions.
Sales Support & Execution : Facilitate the entire sales process from introduction to closure, ensuring a seamless and positive experience for every customer.
Customer Satisfaction : Provide prompt and courteous service, resolve customer issues professionally, and set clear expectations for service delivery or follow-up actions.
Account Management : Maintain accurate records of customer interactions, sales activities, and other relevant information to support customer relationships and provide feedback to the management team.
Team Collaboration : Work closely with the sales and support teams to help meet company goals and ensure our customers' needs are met.
What We're Looking For :
Education : High School Diploma, GED, or equivalent.
Experience : Previous experience in customer service or a similar role is preferred. Experience with sales or working in an environment with set targets is a plus.
Customer-Centric : A strong focus on providing excellent customer service and ensuring clients have a positive experience every step of the way.
Eagerness to Learn : A willingness to develop new skills and grow within the company.
Self-Starter : Ability to work independently with minimal supervision while staying focused on customer satisfaction and team goals.
Why Empire Growth Partners?
Growth-Oriented : Be part of a company that's focused on growth—helping our clients and our team members succeed.
Career Development : Gain valuable experience and opportunities for career growth in a supportive environment.
Dynamic Team : Join a vibrant, collaborative team that works together to achieve success.
Impactful Work : Play a role in helping businesses grow and reach their full potential.
Ready to Grow With Us?
If you're ready to make an impact, provide exceptional service, and be part of a company that is dedicated to growth, we'd love to hear from you! Apply now to join Empire Growth Partners and take the next step in your career.
