What are the responsibilities and job description for the Front Desk Agent position at Empire Hotels Management?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at the Holiday Inn-Madison. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage reservations, assist guests with inquiries, and handle various administrative tasks to ensure smooth operations.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Respond promptly to guest inquiries via phone systems or in person, demonstrating excellent phone etiquette.
- Assist with night audit duties as required, ensuring accurate financial reporting at the end of each day.
- Maintain an organized front desk area and ensure all guest information is kept confidential.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Uphold high standards of guest services by anticipating needs and resolving issues effectively.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with hotel management systems is advantageous.
- Excellent phone etiquette and ability to handle multiple tasks simultaneously.
- Attention to detail and strong organizational skills are essential for managing reservations and guest requests.
- Ability to work flexible hours, including nights and weekends as needed.
- A passion for providing outstanding guest services in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Madison, WI 53718 (Required)
Ability to Relocate:
- Madison, WI 53718: Relocate before starting work (Required)
Work Location: In person
Salary : $16
