What are the responsibilities and job description for the Customer Service Representative position at Empire Medical Training?
Customer Service | Empire Medical Training | Fort Lauderdale, FL (On-Site)
Hourly Pay: $16-$20/hr Performance Incentives
Location: Fort Lauderdale, FL (On-Site)
Full-Time | Monday - Friday
Career Growth: Pathway to Senior Sales Role ($120K potential)
Are you looking for a career in customer service and sales with real growth potential, strong benefits, and an amazing team culture? Empire Medical Training is hiring a Customer Service Professional to support our expanding education company!
Who We Are
For over 26 years, Empire Medical Training has been the leading provider of aesthetic and medical education for healthcare professionals. We train thousands of physicians, nurses, and healthcare practitioners every month in Botox, dermal fillers, anti-aging medicine, pain management, and other in-demand procedures.
With a fun, fast-paced, and collaborative culture, we foster an environment where employees thrive and grow. Our team is energetic, goal-driven, and passionate about helping healthcare professionals succeed.
About the Role
As a Customer Service Professional , you will play a key role in supporting our Inside Sales Team and entire company by supporting customers with various matters pertaining to their registrations, members portal, certifications, education credits, various technical matters, and much more. In addition customer service executives will have opportunities to upgrade customers and be involved in sales matters- leading to opportunities for promotion into our dynamic sales team. This role is a launchpad to a rewarding sales career—top performers have the opportunity to move into a Senior Sales Representative role, where earnings exceed $120,000 annually. Other growth opportunities include growth within the customer service department.
Key Responsibilities
- Manage customers with various individual needs
- Help with registrations
- Support inside sales team with follow up calls
- Create Certificates for Physicians and other professionals
- Prepare training material for upcoming classes.
- Manage all customer related issues including refunds and credits.
- Assist the Inside Sales Team with lead follow-ups, emails, and scheduling calls
- Manage CRM data entry and ensure customer records are up to date
- Handle inbound sales inquiries and direct potential customers to the right courses
- Support outbound sales initiatives, including follow-up calls and emails
- Provide detailed course and membership information to prospective clients
- Collaborate with the marketing and sales teams to enhance the customer journey
- Maintain a professional and knowledgeable presence in all customer interactions
What We’re Looking For
- Strong communication and customer service skills
- Customer -driven mindset with attention to detail
- Experience in communication, customer service, or administrative roles preferred
- Ability to multi-task and manage priorities in a fast-paced environment
- Passion for healthcare, education, or aesthetics is a bonus
Why Join Us?
- Base Pay: $16-$20/hr Performance Incentives
- Full Benefits Package, including:
- 401(k) with company match
- Health & Dental Insurance
- Paid Vacation & Personal Days Off
- Fast-Track Career Growth – Top performers move into Senior Sales roles with potential earnings of $120,000 per year
- Work in a Positive & Supportive Team Culture—We foster a motivating, energetic, and fun work environment
- Industry Leader—Join a well-established company that continues to grow
Looking to build your sales career with an industry leader? We want to hear from you!
Apply today!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Health insurance
Shift:
- Day shift
Ability to Relocate:
- Fort Lauderdale, FL 33306: Relocate before starting work (Required)
Work Location: In person
Salary : $120,000
