Customer Service Representative

Customer service representative

Company Overview

Do you want to be on the forefront of regenerative medicine, medical aesthetics, and hormone therapy? Empire Portfolio Group, the company that helped Orangetheory Fitness become the fastest growing fitness franchise in the world, is now setting its sights on personalized health, wellness and anti-aging. Empire, in partnership with Relive Health, will be launching dozens of medical wellness centers around the country and we're looking for top talent who are fanatical about transforming people's lives.

About the Role:

Relive Health is hiring a Customer Service Representative to join their team at the Relive Health Center. This role involves managing communications via a lead management system, lead outreach, and client relationship management, including follow-ups and identifying upselling opportunities. The position requires skills in high-volume cold calling and converting leads into appointments while overseeing multiple locations. The work schedule requires weekends and requires a flexible schedule. The position will be based in the center and is not remote. The ideal candidate will be professional, organized, and motivated to drive business growth.

Compensation: $15-18.00 hourly

Benefits & Perks

• Medical, Vision, Dental insurance
• Paid time off
• 401(k)
• Ongoing training is provided
• Generous Employee discounts to Orangetheory, spa retail and services, theme parks, travel and movies
• Free mental health counseling
• Pretax commuter benefit
• Flexible schedule
• Bonus Incentive and recognition plans

Qualifications/Education Requirements and Work Environment:

• Education: High school diploma or equivalent is required.
• Experience: At least 1 year of retail sales and customer service experience, particularly in high-call-volume sales. Experience in the medical field, specifically Hormone Replacement Therapy, is ideal.
• Work Environment: This position operates in a medical facility with client equipment and hazardous materials. The environment is fast-paced, with high service expectations. The role requires effective collaboration with the team to meet these standards.
• Physical Requirements: Ability to stand for long periods and respond promptly to client needs with a high sense of urgency and concern.

Role and Responsibilities:

• Client Experience:
• Capture, nurture, and close leads in lead management system, ensuring timely follow-up and updates.
• Educate clients on wellness, regenerative services, and treatments.
• Know all Relive Health services (hormone therapy, regenerative medicine, IV therapy, etc.).
• Be the first point of contact, managing expectations and addressing needs.
• Maintain confidentiality and follow HIPAA guidelines.
• Resolve client complaints quickly and professionally.
• Marketing the Brand:
• Identify upselling and cross-selling opportunities for clients.
• Meet and exceed sales goals.
• Showcase the value of services and treatments.
• Provide feedback on marketing effectiveness and lead conversion.
• Build relationships and trust through communication in Driply and in-person.
• Product and Service Knowledge:
• Understand and communicate all services, products, and pricing.
• Demonstrate the value of treatments and services offered.
• Administrative Tasks:
• Prioritize scheduling to align with client preferences and provider availability.
• Utilize Driply, EHR, CRM, and scheduling platforms effectively.
• Keep accurate client records for follow-up and reporting.
• Client Satisfaction:
• Ensure clients are satisfied with their experience and address concerns promptly.
• Work with the team to improve service and resolve issues.

About Empire:

Empire Portfolio Group™ was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives.

Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140 Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia. Empire is also launching Relive Health which provides anti-aging and wellness services which include hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Empire plans to open hundreds of locations across a dozen states in the next few years. The mission of Relive Health is to help people take control of their "healthspan" (the length of time that a person stays healthy) through personalized wellness products and services.

Our Mission: To bring out your best life through inspiring, motivating and exceptional moments

Vision: To be the premier wellness portfolio that supercharges everyday life

Values: Happy, Hungry, Humble, Healthy & Human

EEO Statement:

Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Company’s request.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Ability to Commute:

• Charlotte, NC 28211 (Required)

Ability to Relocate:

• Charlotte, NC 28211: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18