What are the responsibilities and job description for the Property Management Administrative Assistant (PMAA) position at Empire Property Management Group?
Description
Empire Property Management Group is looking for a skilled Property Management Administrative Assistant to join our team. Empire Property Management is a locally owned and operated company located in the Lehigh Valley. Our core business is the rehabilitation of Investment properties, both Residential and Commercial. If you are a driven Property Management Administrative Assistant, enjoy working with a dynamic team, and love what you do, then WE WANT YOU!
This role requires both in-office and on-site work, with availability Monday-Friday from 8:30-5p, and occasional evenings and weekends as needed.
Job Details:
- Monday-Friday 8:30a - 5p, evening and weekend availability as needed
- Compensation Range - $20-$25
- In-office and on-site
Benefits:
- Full-Time Employment
- Consistent and Steady Work
- Health Benefits- Medical, Dental, Vision
- Employer contribution to medical benefits
- 401K with employer match
- Life Insurance paid by the employer
- Paid Time Off and 7 paid Holidays
- Advancement Opportunities
PMAA duties include:
- Administrative Support: Provide efficient and timely administrative support to the entire team, ensuring smooth and effective operations.
- On-Site Responsibility: Provide out-of-office customer service support in property management, addressing tenant and owner-related inquiries to ensure needs are met and that business operations align with service standards
- Document Preparation: Create, review, and distribute various documents essential for property management, such as reports on delinquency, marketing materials, and lease renewals.
- Recordkeeping and Inventory: Assist in maintaining accurate records, inventory, and paperwork essential to the role.
- Communication Management: Promptly respond to all incoming phone calls, emails, and texts, demonstrating excellent communication skills and professionalism.
- Customer Service: Provide exceptional customer service to the team, tenants, and clients, ensuring a positive experience for all stakeholders.
- Task Coordination: Effectively coordinate daily activities based on business priorities and requests, demonstrating a high level of organizational skills.
- Problem Resolution: Demonstrate efficiency and dependability in resolving tasks and addressing problems as they arise.
- Managerial Communication: Keep managers informed of operational efficiencies and potential challenges, fostering open communication.
Requirements
Required Education and Experience:
- At least one year of experience in property management or a related industry.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and meticulous attention to detail.
- Excellent time management skills, with a proven ability to meet deadlines.
- Strong interpersonal skills.
- Ability to prioritize tasks and delegate when appropriate.
- Ability to thrive in a high-paced work environment.
- Proficient in Microsoft Office Suite, Google Work Space or related software.
- Must be able to effectively communicate in English for business purposes.
Preferred Education and Experience:
- Proficient in Appfolio Property Management Software.
- Bilingual is a plus
- One to two years of additional property management or related industry experience.
- Bachelor’s Degree in Business Administration, Management, or a related field is preferred, we recognize that relevant experience can be equally valuable. So while a higher level of education is preferred, we are open to candidates with a proven record of success and expertise in our, or related fields. We believe that hands-on experience is a key indicator of a candidate's ability to excel in this role.
Salary : $20 - $25
