Rental Showing Specialist - WILKES BARRE AREA (Part-Time)

Empire Property Management Group is looking for a motivated Rental Showing Specialist in the Wilkes Barre area to join our team as we expand our portfolio of properties geographically in the Wilkes Barre/Scranton Area. Empire Property Management Group LLC is a locally owned and operated company whose headquarters are located in the Lehigh Valley. Our core business is the rehabilitation of Investment properties both Residential and Commercial. Our competitive wages, full-time schedule offering, benefits package, and company culture are thoughtfully structured to the needs of our growing team. If you are driven and possess the ability to work autonomously, enjoy working with a dynamic team, and love what you do then WE WANT YOU!

Please review the job details and specific requirements, including required hours, before applying.

Job Details:

• Part-time
• Pay Rate: $15/hour
• Reliable transportation with up-to-date insurance, inspection, and registration.
• Clear motor vehicle record (finalists will be required to complete MVR check).
• Rotating Shift Sunday-Saturday between 10:30a - 7pm to meet the needs of our clients and customers.

Job Summary:

The part-time Rental Showing Specialist- North Region will support our property management team and have a wide range of responsibilities including marketing, sales, and administrative duties relating to the renting of available properties. Rental Showing Specialists meet with prospective tenants, show them available rental properties, and ensure timely application follow-up. The role of a Rental Showing Specialist is to provide the utmost customer service by touring the rental properties with prospective tenants and helping to answer any questions they may have.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Consults with prospective tenants to understand their needs; recommends appropriate rental properties.
• Show available rental properties to prospective tenants with a customer service mindset
• Provide property information to prospective tenants. You are expected to have complete knowledge of property details in order to maximize prospective tenant interest.
• Schedule showings for available properties when necessary.
• Inspect properties for pre and post move-in based on company procedures, which requires taking photos and providing them to the property management administrative team.
• Communicate with prospective residents through various methods including phone, text, and email.
• Common Areas- ensuring the cleanliness of common areas including, picking up random debris and disposing of it.
• Following appropriate procedures for each property as listed.
• Providing excellent customer service to tenants, fellow workers and the general public.
• Ensuring all security measures are taken as appropriate such as shutting off all lights when leaving a unit, locking the doors, and returning keys to the lock box.
• Reporting any maintenance issues and cleaning needs to the Service Operations Manager.
• Reporting any tenant issues or safety issues to the Property Management Office.
• Checking the units for anything that is not listed on the rental listing.
• Promptly responding to all incoming phone calls, emails, and texts.
• Assisting with recordkeeping, inventory and paperwork as required.
• Assist the rest of the property management team, including the office staff, with other duties as needed.
• Adhering to all company policies.

Competencies:

• Adaptability
• Communication
• Customer Orientation
• Detail Oriented
• Flexibility
• Initiative
• Organizational
• Time Management

Supervisory Responsibilities:

None

Work Environment:

• Rental and commercial properties/apartments - sometimes vacant/sometimes tenant-occupied
• Apartment complex common areas
• Often exposed to weather due to maintenance of interior and exterior of dwellings
• Office setting occasionally

Physical Demands:

• Prolonged periods standing and walking, walking up and down stairs
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to traverse a variety of properties in a variety of weather.

Travel Required:

• Driving a vehicle to and from various rental properties daily.

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EEO Statement

Empire Property Management shall follow the spirit and intent of all federal, state and local employment law and is committed to equal employment opportunity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required education and experience:

• High school diploma or equivalent required
• Valid driver's license, reliable transportation, and clear motor vehicle record
• Working smartphone for business purposes
• Computer-savvy and familiar with G-Suite
• Must be able to communicate effectively in English for business purposes
• Ability to follow directions and propensity to learn
• Very detail-oriented, organized, and reliable
• Excellent verbal and written communication
• Ability to build rapport with prospective tenants
• Ability to prioritize and maintain own schedule

Preferred education and experience:

Previous experience in property management, customer service, sales or other related fields is a plus.