What are the responsibilities and job description for the Service Clerk | Pensacola, FL position at Empire Truck Sales?
Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Clerk with strong customer communication skills, who is a self-starter and a quick learner to assist our service team.
Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.
Responsibilities:
- Generate Purchase Orders
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced
- Maintain the Service Department's filing and records
- Update customer profiles using information from customer work orders
- Prepare, record, and submit warranty claims within the manufacturer's required time guidelines to maximize collections on warrantable repairs
- Be a team player, always happy to help a co-worker or assist with tasks outside of listed job duties
- Field internal and external customer inquiries to the Service Department
- Will be trained to handle payroll
- Dealership experience or related industry is required (Service Department and/or Automotive Retail is highly preferred)
- Mechanical knowledge in automotive or diesel repair is beneficial
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
- Must be detail-oriented, organized, and can multi-task in a fast-paced environment
- Excellent professional & interpersonal communication (verbal & written) skills
- Able to solve problems independently
- Able to work scheduled shift
- GED or High School Diploma
Benefits:
- Exceptional Incentives & Benefits
- In-House Training
- Climate Controlled Environment
- Medical/Dental/Vision/Life Insurance
- Company paid Short-term and Long-term Disability Coverage
- Company 401k Plan
- Advancement Opportunities
Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.
Empire Truck Sales, LLC is an Equal Opportunity Employer
