Experienced Client Service Representative - Full-Time

Empire Veterinary Hospitals - La Sierra Veterinary Clinic is focused on providing professional, affordable care for your dog or cat companion. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible. We are looking for a Client Service Representative who drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with team members and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner.

Duties and Responsibilities

The essential functions include, but are not limited to the following:

Handling inquiries and appointment setting

• Answer incoming phone calls, promptly with a warm welcoming tone
• Delivers content of phone scripts in a friendly conversational manner
• Mastery of phone system; knowledgeable about all key functions (e.g., parking, transferring, retrieving VM, etc.)
• Adept at navigating Practice Management System
• Highly efficient at setting appointments and managing appointment bookings
• Actively recruiting new clients by promoting hospital services
• Maximize number of pets seen through a “come on in now” communication style

Client service

• Assist clients in and out of the exam room – manage flow of clients
• Support the DVM in the exam room by documenting patient
• Deliver client education regarding preventative care
• Maintain and update client/patient records
• Take refill orders and accurately prepare the prescriptions
• Receive and accurately verify payments after each consultation

Core Competencies

• Compassionate Commitment to Pet Care
• Focus on Client Services
• Demonstrate Adaptability
• Drive for Results
• Demonstrate Practice Dedication
• Team Player

Knowledge, Skills, and Abilities

• Carry out instructions furnished in written, oral or diagram form
• Ability to problem solve as needed
• Frequently walk, stoop, kneel or crouch, and to lift or move up to 30 pounds
• Knowledge of veterinary hospital procedures and terminologies
• Ability to maintain confidentiality
• Proficient in the use of Microsoft Office programs

Credentials and Experience

• High school diploma or general education degree (GED) preferred
• One or more years of veterinary experience required

https://evhospitals.com

Job Type: Full-time

Pay: $16.50 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $17 - $22