What are the responsibilities and job description for the Customer Service Specialist position at EmpireWorks Reconstruction?
EmpireWorks Reconstruction has an Immediate opening for an Experienced Construction Customer Service Specialist!
JOB SUMMARY
Responsible for excellent customer service by handling incoming phone calls from residents and managers concerning construction issues at their property and overseeing the coordination of the resolution of concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming phone calls from our residents. It is important to listen, maintain composure and work towards a satisfactory solution.
- Contact scheduled residents with appointment reminders and status update calls.
- Using tracking sheets, update the status of the resident complaints.
- Coordinate with service team to dispatch technicians per skill level required and customer’s location.
- Follow up and follow through with customers and builders to help maintain good customer relationships.
- All other admin related duties as assigned by team.
This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and the juggling multiple office priorities.
We are a local General Contractor, with a focus on large scale projects for HOA's which means each project has 100 residents to satisfy. We're looking for Customer Service Rep with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.
Pay and Benefits
Salary range 69-73k annually
Work phone provided
Fair and flexible personal time policy
Healthcare options with employer contribution after 30 days