What are the responsibilities and job description for the Account Coordinator position at EMPIST?
Account Coordinator
Chicago, IL
Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote)
As part of our Client Strategy Group, you will work amongst a strategic team of Technical Account Managers, Solutions Architects, and a vCIO. The Account Coordinator is an integral part of this structure; tasked with supporting our customers and business partners alike.
At EMPIST, our mission is to provide businesses of any size with the solutions & resources they need to thrive in the ever-changing technological landscape. To achieve this, we rely on our Account Coordinators to be empathetic to our clients’ needs, responsive to their asks, and strategic with their future. As leaders, we will provide you with the coaching, training, and/or education necessary to develop your career, skill sets, and general business acumen.
Responsibilities:
- Coordinate and schedule Quarterly Business Review (QBR) meetings for all accounts.
- Ensure timely follow-up and preparation for QBRs.
- Address client inquiries and maintain positive client relationships.
- Oversee and manage the deal registration process for assigned accounts.
- Generate and provide timely and accurate transactional quotes for clients based on their needs.
- Coordinate with clients and internal teams to define and document project scope.
- Facilitate project scoping discussions and follow up on action items.
- Assist in the preparation of client proposals, including pricing and scope of work.
- Organize and schedule client calls with Solution Architects and Technical Account Managers (TAMs).
- Ensure relevant stakeholders are involved in client calls and discussions.
- Address ticket inquiries from clients in a timely manner.
- Review call notes, tickets, and other documentation for quality and accuracy.
- Track follow-up tasks and ensure timely completion of outstanding action items.
- Follow up with clients and internal teams as necessary to ensure ongoing project success.
- Monitoring client requests, which may include: quotes, project management, service desk tickets, or general inquiries.
- External collaboration with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts.
- Internal collaboration with our Engineers, Solutions Architects, and Project Management.
- Cultivating long-term relationships with our customers founded on TRUST; by having an intimate understanding of their businesses, goals, and the challenges they face.
- Represent & embody the EMPIST Core Values
Requirements:
- High-School Diploma Required, Bachelor’s Degree Preferred
- 2 years of relevant work experience in Account Management or Project Management; previous MSP experience will receive preferential consideration
- Extremely detail-oriented & organized mindset
- Proficiency in MS Office Suite
- Experience with CRM software – Salesforce and/or HubSpot preferred
- Strong communication & collaboration skills needed to be an effective part of the team
- Excellent multi-tasking and time management skills in potentially stressful & urgent situations
- Strong & effective presentations skills
Benefits:
- Comprehensive Health, Dental, Vision, & Life insurance
- Pre-Tax Commuter and Student Loan Contributions
- 401(k) plan with employer matching
- Opportunities for career advancement
Salary: $50,000 - $60,000
EMPIST is a full-service technology firm, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business, but of our employees, too. We are a 25-year old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road, and European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 9 out of the last 10 years which recognizes the fastest-growing, privately-held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world (currently #73th in 2024) joining the MSP Mentor 501 list for 10 straight years.
Salary : $50,000 - $60,000
