What are the responsibilities and job description for the Customer Service Representative position at Employee Benefits Corporation?
Position Summary :
Employee Benefits Corporation is hiring a Customer Service Representative . The Customer Service Representative is responsible for interacting with customers via telephone or email to address inquiries and resolve concerns regarding Employee Benefits Corporation's products and services. This position has frequent customer contact and interacts across multiple departments on a daily basis.
This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability.
Responsibilities Include :
- Manage a high volume of calls in a timely and effective manner
- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience is delivered with every interaction
- Obtain information from multiple systems and relay to customers in a seamless manner.
- Maintain and proactively manage CRM database, documenting each customer interaction and action in a timely, compliant manner and in adherence with departmental standards
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve requests and inquiries
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
Qualifications :
Preferred Qualifications :
We Offer :
More About Us :
Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers' satisfaction with their plans and with our services.
Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.
If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.
