DESKTOP ENGINEER

JOB SUMMARY:

The Desktop Engineer is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization. You will utilize your expertise with Intune, SCCM and other tools for application packaging, deployments, imaging, and inventory control to enhance desktop environments. You will play a key role in supporting projects such as Unified Endpoint Management to transform the way desktop images are created, managed, and deployed across the organization. You will utilize your expertise in scripting and automating processes to aid our effort in achieving zero-touch image deployments and maintenance of desktop systems.

DUTIES AND RESPONSIBILITIES:

• Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization.
• Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments.
• Develop, manage, and maintain desktop images for various operating systems and configurations.
• Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices.
• Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments.
• Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information.
• Oversee patch management processes, including the automated deployment and verification of updates.
• Generate detailed reports on patch status, compliance, and any encountered issues.
• Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference.
• Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems.
• Contributes to team effort.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience.
• 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives
• 5-10 years of experience using SCCM for imaging and deployments
• 3 years of experience using Intune for imaging and deployments
• Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus
• Microsoft Endpoint Administrator certification is desired.
• Microsoft Modern Desktop Administrator certification is desired.
• ITIL V4 certification is desired.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM.
• Proficiency in Microsoft Intune and SCCM for application management and deployment.
• Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments.
• Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team.
• Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes.
• Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives.
• Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills.

PHYSICAL DEMANDS:

• Occasional travel to Health Centers and other locations as needed.

WORKING CONDITIONS:

• Sitting for extended periods of time.
• Computer work for extended periods of time.
• Walking and standing for moderate periods of time.

BENEFITS AND COMPENSATION:

• Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan with employer contribution
• Life Insurance
• Tuition Reimbursement
• Short Term and Long-Term Disability Benefits 
• Legal Services
• Wellness Benefits