PATIENT CARE CLERK

Performs a variety of duties, depending upon the assigned work area. These include, but are not limited to - making appointments for health care services and all aspects of initial registration and verification of eligibility and other patients' information, compiling data, preparing reports, pharmacy customer service, maintenance, retrieval and distribution of medical records, filing paperwork, preparing copies, entering data into computer. Collaborates with other members of the center staff to ensure timely provision of services. Please note these roles are located in Harlem, Queens, and Brooklyn respectively.

Duties and responsibilities:

• Schedule appointment for health care services for members.
• Verify member eligibility and complete all registration information manually and in the computer.
• Cancel and reschedule appointments, as needed.
• Maintain enrollment information.
• Respond to member questions about services provided at the center.
• Answer phones.
• Basic data entry into computer system.
• Copies, mails, faxes and files relevant information related to patients as requested.
• Creates statistical and other reports as requested.
• Receives and responds to correspondence.
• Retrieves and distributes medical records for medical appointments.
• Collaborates with other center personnel.
• Maintains adequate supplies.
• Takes in prescriptions and payments from pharmacy patients and distributes prescribed medication.
• Works with transportation companies as needed.
• Participates in satisfaction survey recording.
• Completes reports.
• Completes lab requisitions and referral forms.
• Performs additional duties as assigned.

Education and experience:

• 2 years’ related work experience in a healthcare setting.
• Proficiency with Electronic Medical Record (Cerner preferred).
• Excellent interpersonal, customer service, verbal and written communication skills.
• Knowledge of Microsoft Office and proficient typing skills.
• Ability to manage and effectively follow up on completion of assigned duties.
• Demonstrated ability to take ownership of assigned duties and responsibilities.
• Strong ability to maintain positive and professional relationships with peers.
• Positive work attitude.
• High School Diploma or GED. Associate’s Degree preferred.
• Bilingual a plus (Spanish, Mandarin, Cantonese, Creole Polish Russian).

Compensation/Benefits:

• Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan
• Life Insurance
• Tuition Reimbursement
• Member’s Health Assistance Program
• Pre-Paid Legal Services
• Life Cycle Benefits