What are the responsibilities and job description for the Wire Escalation Representative position at Employee Relations Associates?
Job Title – Wire Escalations Representative
Location - Chandler, AZ, 85286 (Hybrid role)
Pay rate – 23-24/hr
6 month contract role
Shift – M-F 10:30 – 7:00 PM
Job Description-
This is a customer support team. The desired experience is an understanding of Wire transfers and compliance within a call center environment.
- Inbound call center/occasional Outbound
- 40-60calls per day on average
- The types of calls that are received include Wire Compliance/ Customer service (USD, FX. Domestic, international. Calls are very RPT.)
- Supporting Wire fees, cases to check BNF, amending instructions, Fraud wires, complaints.
- Training is provided, 4 -6 weeks depending on system access and training process, shadow buddy for first days.
Required Qualifications:
- 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Salary : $23 - $24