What are the responsibilities and job description for the Call Center Associate position at Employers?
Job Requirements
This role requires a highly motivated and organized individual who can provide exceptional support to our clients. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Provide support to EMPLOYERS' customers via inbound/outbound calls and e-mails.
- Deliver an exceptional customer experience while answering calls, emails, or chats.
- Document details of interactions consistently, timely, and accurately.
- Process requests for forms and applications.
Qualifications
- High School diploma or GED equivalent.
- One year of experience in office, in a call center environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
