What are the responsibilities and job description for the Client Support Specialist position at Employers?
Job Description
As a Customer Service Specialist, you will play a vital role in providing exceptional support to our clients. This includes responding to their inquiries, resolving issues, and documenting interactions. If you possess excellent communication skills, a strong work ethic, and the ability to multitask, we encourage you to apply for this exciting opportunity.
Essential Duties and Responsibilities
- Provide support to EMPLOYERS' customers via inbound/outbound calls and e-mails.
- Deliver an exceptional customer experience while answering calls, emails, or chats.
- Document details of interactions consistently, timely, and accurately.
- Act in accordance with policies, procedures, statutes, and state laws, as applicable.
Requirements
- High School diploma or GED equivalent.
- One year of experience in office, in a call center environment.
- Ability to perform multiple tasks simultaneously.
- Ability to adjust priorities appropriately in a fast-paced environment.
