What are the responsibilities and job description for the Service Delivery Expert position at Employers?
Job Summary
We are seeking a motivated and results-driven individual to join our team as a Customer Service Specialist. The successful candidate will provide top-notch support to clients, ensuring their needs are met promptly and professionally.
Key Duties and Responsibilities
- Deliver exceptional customer experiences while answering calls, emails, or chats from various workgroups.
- Provide accurate information to clients in accordance with company policy and department guidelines.
- Document details of interactions consistently, timely, and accurately.
- Assist clients with registering and navigating our online systems.
Requirements and Qualifications
- Must have High School diploma or GED equivalent.
- One year of experience in office, in a call center environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
