What are the responsibilities and job description for the EMPLOYMENT PROGRAM REPRESENTATIVE position at Employment Development Department?
Under the supervision of Employment Program Manager I, the Employment Program Representative (EPR)-Disabled Veterans' Outreach Program (DVOP) Specialist assists veteran customers faced with significant barriers to employment through the delivery method of self-service, facilitated self-help, and staff-assisted intensive services. Promotes the programs and services offered by the Employment Development Department-Workforce Services (WS) Branch to job seekers, employers, workforce partners, and other community stakeholders. Provides employment services to veteran job seekers and recruitment assistance to employers following prescribed WS policies and procedures. Prepares and makes formal presentations regarding EDD-Workforce Services, benefits and features of CalJOBSSM to veterans, and engages audiences to utilize the America's Job Centers of California as a one-stop for employment and training services. Follow guidance under the Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser Act and primarily the Jobs for Veterans' State Grant (JVSG) funded activities. This position may require travel or be assigned to another office within the Cluster.
To view the full duties and responsibilities, please see the “Duty Statement” linked under Additional Documents.
Position exists in Rancho Cucamonga ARU 039.
If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.
You will find additional information about the job in the Duty Statement.
Working Conditions
Travel and occasional overnight travel is required. Some outdoor event attendance is required. Occasional evenings and Saturdays may be required.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- EMPLOYMENT PROGRAM REPRESENTATIVE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. SOQs must have both first and last name and be no more than one (1) page in length. The SOQ must specifically address the following questions in the order listed below and each response must be numbered to clearly indicate which question you are responding to:
1. As a Employment Program Representative (EPR)-Disabled Veterans' Outreach Program (DVOP) Specialist, you will be working closely with veterans to help them achieve their employment goals. Provide an example from your previous roles where you had to adapt your approach to meet the specific needs/goals of your customer. How did you ensure that the services provided were aligned with their goals and preferences?
Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.
Resumes do not take the place of the Statement of Qualifications. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed may be disqualified from the selection process.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/15/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Degree and/or School Transcripts
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is required.
Please see “Statement of Qualifications Requirements” section for more detail on the SOQ. - Other -
Must be a Qualified Veteran or Eligible Spouse. Must submit a copy of their DD214, Certificate of Release or Discharge from Active Duty as well as any supporting documentation administered by The Department of Veterans Affairs showing service-connected disability (if applicable). Applications received without the required forms will not be considered.
All applicants may be required to take a written exam or make an oral presentation prior to the interview.
Desirable Qualifications
- Customer Service Experience
- Time Management/Multi-tasking
- Microsoft Office (Outlook, Word, Excel)
- Presentation Skills
- Problem Resolution
- Adaptable/Flexible
- Team Player
- Self Motivated
- Critical Thinking
- Works Independently
- Proficient Writing Skills
- Case Management experience is a plus
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.edd.ca.gov
Human Resources Contact:
Joseph Panida
(916) 654-5977
joseph.panida@edd.ca.gov
Hiring Unit Contact:
Tanya Coker
(909) 382-0440
tanya.coker@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Background Investigations Requirement
The position(s) may require an applicant to pass a background investigation.
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.
Additional Department Information
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Salary : $3,822 - $5,948
