What are the responsibilities and job description for the PROGRAM TECHNICIAN II position at Employment Development Department?
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Come be a part of our dynamic team in the Anaheim Area Audit Office's Technical Audit and Outreach Group!
We have an opening for one (1) Program Technician (PT) II to help provide vital support to our audit crews, office managers, and customers!
This position may be filled at either the Program Technician (PT) II level or at the entry level Program Technician classification for recruitment purposes.
Under the general direction of the Tax Administrator I, EDD, the PT will be primarily responsible for responding to audit related inquiries and processing complex support work on moderately difficult or multifaceted issues regarding employment tax issues.
Duties may consist of, information gathering, account analysis, and processing forms received to generate required account adjustments within the audit program using the Accounting and Compliance Enterprise System.
These functions require interaction with employers regarding employment tax issues of average to moderate difficulty and providing sensitive and detailed program information and/or direction to the public or employees. The level and complexity of duties will be adjusted as needed for staff hired at the PT level.
This position is headquartered in Anaheim, CA and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
Don't forget to take the exam!
Program Technician (PT) II, Exam Code: EX-2365
Program Technician (PT), Exam Code: EX-2362
Excellent benefits include:
- The EDD is a qualified employer for Public Service Loan Forgiveness (PSLF)
- Various Health, Dental and Vision plans to choose from
- Retirement Plans (CalPERS, 401(k) and 457 Deferred Compensation Plans)
- 11 Paid Holidays
- Additional Paid Time Off (Vacation; Sick Leave; Professional Development Days; Personal Holidays)
- Employee Assistance Program
- Staff Mentoring Program
- Transit Pass Program: Up to 100% reimbursement available!
For more information visit: https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx
Position exists at 2099 S. State College Blvd.
Anaheim CA 92806
You will find additional information about the job in the Duty Statement.
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- PROGRAM TECHNICIAN II
- PROGRAM TECHNICIAN
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Shall Consider:
PROGRAM TECHNICIAN
Department Information
Department Website: http://www.cuiab.ca.gov
Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Program Technician II Bulletin
Program Technician Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/1/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is Required.
Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Desirable Qualifications
Good analytical and decision making skills.
Exceptional interpersonal skills utilizing sound judgment, tact, and a high degree of professionalism.
Ability to maintain cohesive relationships with internal and external customers.
Knowledge of personal computer and experience with Microsoft Office Suite (Word, Excel & PowerPoint).
Benefits
Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.cuiab.ca.gov
Hiring Unit Contact:
Maribeth Daplas
(714) 935-2938
Maribeth.Leonardo@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.
Applications received without an SOQ, or those that do not follow the specific format, or respond to the specific statements below may be disqualified from further consideration.
The SOQ should be typed using a standard 12-point font size, be single-spaced, with margins not less than one inch, and not exceed 2 pages in length. You must include your first and last name at the top of the page, and must include a response to both of the prompts below. Be sure to number and restate the prompts with your response.
- Please tell us how your training, education, and/or work experience qualifies you to perform the tasks specified in the duty statement.
- Describe a time when you went above and beyond to provide excellent customer service.
Your SOQ will be considered the first phase of the hiring process for this position.
Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications without the inclusion of an SOQ, or with an SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
