What are the responsibilities and job description for the STAFF SERVICES ANALYST position at Employment Development Department?
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
If you enjoy helping others to develop their professional knowledge and skills that they will use to help Californians get back to work, then the Los Angeles/Coastal Workforce Services Division invites you to apply for the exciting and rewarding opportunity to join our team as a Training Analyst!
Under direction of the Staff Services Manager I, the Training Analyst prepares, delivers, and facilitates lessons on Workforce Service functions, programs and other subject matters using computer, Microsoft Office Suite programs, Learning Management System (LMS) system audio/visual equipment, virtual platforms, and a range of reading materials. Ensures course content outlines the correct departmental policies and procedures.
This is an exciting new opportunity that helps us to better fulfill the Workforce Services Branch Mission by being a part of California's workforce system that supports economic vitality by connecting people, training, and work, in addition to the Workforce Services Branch Vision: "California's workforce development system is innovative and integrated, promoting economic growth and advancing shared prosperity for California's employers and job seekers."
At the EDD, helping Californians succeed professionally is our passion, and it's not limited to those looking for work, we also support and celebrate the successes of our staff. We have a supportive management team who can help you develop your skills and further your career as a California State Civil Service Employee. As a state employee, you have access to medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program, student loan forgiveness, and more. In addition to these benefits, you'll earn vacation and sick leave, Professional Development Days, and paid state holidays. The department also supports a healthy work-life balance, please see the California State Employee Benefits Summary for more information.
This position is located in Los Angeles, but applicants must be willing to travel to multiple locations within the Los Angeles Coastal Division. Telework may be available once you are fully trained.
Will consider a Training and Development (T&D) assignment.
Position exists at 1207 E. Green St., Pasadena, CA 91106
You will find additional information about the job in the Duty Statement.
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Overnight travel may be required
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES ANALYST
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Department Information
Department Website: http://www.edd.ca.gov
Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Staff Services Analyst Bulletin
Associate Governmental Program Analyst Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/7/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Degree and/or School Transcripts
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is Required.
Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Desirable Qualifications
- Ability to gain and maintain cooperative working relationships at all levels.
- Excellent professional verbal and written communication skills.
- Ability to adapt writing to meet the audience's level of knowledge.
- Experience with making oral presentations to a variety of audiences.
- Experience with gathering and organizing information needed by others. Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines.
- Proven ability to work effectively in a team environment.
- Demonstrated experience interpreting policies, regulations, and laws.
- Practical experience performing analysis on processes, workloads, operational services, and customer relations.
- Ability to identify a problem and evaluate alternatives to make a recommendation or decision.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Katrena Carruthers
(310) 430-2043
Katrena.CarruthersRadcliff@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.
SOQs must have both first and last name, be no more than two (2) pages in length. The SOQ must summarize your education, training, experience, and skills that qualify you for this position, and should specifically address the following, in the order listed below. Each response must be numbered to clearly indicate to which statement you are responding. Failure to follow these instructions may disqualify you from the selection process.
PROVIDE SPECIFIC EXAMPLES TO THE FOLLOWING:
- Describe how your experience, knowledge, skills, education, and/or training qualifies you to perform the duties of this position.
- What do you believe are the most important qualities for an effective trainer?
Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on the submitted SOQ.
Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements or who do not provide responses with specific statements in the order listed may be disqualified from the selection process.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
