Care Coordinator

Job Summary
The Care Coordinator for New Path shall perform all administrative, customer service, financial and reception duties delineated by the Clinical Support Supervisor in a professional and efficient manner, demonstrating a positive attitude in all interactions. They are responsible for scheduling, screening, conducting initial assessments, and coordinating internal and external referrals for patients experiencing substance use disorders. This position works closely and in collaboration with CVCH’s Behavioral Health Therapists, Behavioral Medicine Consultants, Social Workers, HIM Specialists, and CVCH’s Primary Care Providers in a team-based approach to wellness and recovery from maladaptive use of substances. This position provides services under the clinical supervision of the Clinical Supervisor for New Path.

Job Specific Competencies
1. Outreach to multiple referral sources to provide program information as needed. Act as first point of contact for patients directly accessing SUD services and help build positive relationships with patients in order to support engagement in recovery services.
2. Review screenings conducted by CVCH medical staff and/or assistants that identify patients who may be at risk for having a substance use disorder. Help to identify barriers to accessing care if necessary, communicating this information with program staff, and assisting patients in finding solutions that would help make treatment more accessible.
3. Provide telephone and walk-in emergency and crisis intervention services as needed with Designated Crisis Responders (DCRs) or Crisis Line. This includes assessing the degree and seriousness of disturbance of the presenting patient and coordinating appropriate intervention.
4. Obtain information from individuals and referral sources requesting services/treatment as well as complete a comprehensive initial screening for assessment and/or referral using Best Practice standards (such as Motivational Interviewing, MI) with accuracy.
5. Provision of assessment and coordination of referrals for services in a manner consistent with Washington State Licensed Substance Abuse Treatment Facility requirements. Understand and follow all policies, rules, and regulations regarding patient confidentiality as defined by HIPAA and 42 CFR Part 2. Will ensure patient confidentiality is maintained and provide information to outside sources only when proper releases of information have been completed or obtained (or if otherwise allowed by law).
6. Coordinate and schedule full SUD Evaluation appointments for New Path Providers:
a. Schedules client appointments and coordinates initial intake groups.
b. Makes changes to the schedule as appropriate.
c. Helps keep track of patient engagement in services by maintaining an active list of patients enrolled in services and by tracking group attendance.
7. Assist clients with the completion of appropriate paperwork.
a. Explains intake forms.
b. Assists clients with reading, translation (if applicable) & completion of forms.
8. Gather all appropriate medical records and insurance information prior to client appointment.
a. Completes Request for Service in designated EHR when scheduling for full evaluation
9. Assist with making referrals and follow-up phone calls to clients and agencies.
a. Fills out appropriate paperwork.
b. Responsible for faxing designated chart notes/consult letters to agencies as requested.
c. Adherence to all required timeframes for documentation submission to outside agencies that are time-sensitive (i.e. courts, probation officers).
d. Assures the client is provided with appropriate resources for funding and follow-up.
10. Answer and place phone calls, taking and relaying messages to departmental staff and related departments in regard to client care and coordination.
11. Collaborate amongst CVCH departments and other agencies as needed for continuity of care and participate in trainings designed to enhance quality of services and to meet requirements for continuation of program certification.
12. Administrative Responsibilities
a. Completes all required documentation and paperwork within departmental timelines and accuracy requirements.
b. Attends all required agency and departmental meetings as indicated by the immediate Supervisor.
c. Participates in regular clinical supervision, per requirements to obtain full independent licensure (if applicable)

General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co- workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.

Job Specifications
1. Education: AA degree required. BA degree preferred. Experience may be substituted for education.

2. Certification/Licensure: State Certified Interpreter Preferred.

3. Experience: Previous experience providing administrative and/or intake assistance in an integrated healthcare setting or patient-centered SUD treatment program preferred.

4. Language Skills: Bilingual in English/Spanish Preferred.

5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system to include strong knowledge in MS Word/Excel; must demonstrate manual dexterity. Exhibit strong customer service skills, strong process improvement background.

6. Interpersonal Skills: Strong interpersonal and communication skills and the ability to work effectively with other staff and management. Demonstrated skill in developing and maintaining productive work teams. Ability to demonstrate personal integrity in all interactions.

7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items up to 50 pounds, with assistance as needed; ability to read forms and computer screens and to read correspondence and other documents.

8. Essential Mental Abilities: Ability to make decisions in line with state and federal regulations; ability to read, comprehend, and analyze documents, regulations, and policies; ability to prepare and submit complete and succinct documents necessary to the job. Ability to assess and evaluate, have attention to detail. Knowledge of auditing and compliance procedures, quality assurance and improvement practices, understanding of the elements of sponsored clinical protocols including consent forms, and reporting requirements. Problem solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions.

9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; see, recognize, receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.

10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate noise. Typical working conditions found in most administrative work areas. Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.

Blood/Fluid Exposure Risk
Category II
1. Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.

Age Specific Competency
1. Adolescent (12 years – 18 years)
2. Adult (18 years – 65 years)
3. Geriatric (65 years – Death)

Telecommuting
Position NOT eligible for Telecommuting

Benefits

*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Compensation

$19.38-$25.96 (depending on experience)

Salary : $150 - $200,000