What are the responsibilities and job description for the Medical Front Desk/ Customer Service Rep position at Employment Solutions?
Job Description: Front Desk / Customer Service Representative in Little Rock.
Employment Type: Full-Time, Monday – Friday, 8:00 AM to 5:00 PM
Pay Range: Starting at $18.00 Hour DOE
**NOTE: For consideration, please submit an updated/current resume.
Employment Solutions is hiring a Front Desk / Customer Service Representative for a professional medical setting in Little Rock.
We are seeking a candidate with exceptional computer skills, strong attention to detail, and excellent customer service abilities. Previous medical experience is ideal, and candidates with ICD-10 coding knowledge will be highly preferred.
Key Responsibilities:
- Customer Communication:
- Answer incoming calls and collect detailed patient information, and assist in person.
- Educate patients about insurance coverage and out-of-pocket expenses.
- Data Entry and Documentation:
- Enter new orders with accuracy and update patient records.
- Research medical documentation and assign appropriate ICD-10 codes.
- Maintain detailed notes on all files.
- Medical Records Coordination:
- Request physician orders and medical records from healthcare providers.
- Review medical records to verify patient eligibility for equipment.
- Follow up on Certificate of Medical Necessity (CMN) and documentation requests.
- Insurance and Billing Support:
- Verify insurance benefits and calculate out-of-pocket costs.
- Collect payments prior to services as needed.
- Order Management and Sales Support:
- Coordinate the shipping of medical orders.
- Assist customers in office and finalize sales transactions.
- Process tickets to ensure billing readiness.
- Submit prior authorizations in a timely and accurate manner.
Qualifications:
- Preferred: Medical experience and familiarity with ICD-10 coding.
- Strong computer skills and ability to learn medical software systems quickly.
- Excellent interpersonal and communication skills.
- Ability to multitask and maintain attention to detail in a fast-paced environment.
Benefits:
- Competitive pay with opportunities for higher wages based on experience.
- Benefit package offered after probationary period.
- Professional and supportive work environment.
- Gain valuable experience in a growing industry.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 2 years (Required)
- Medical insurance: 2 years (Preferred)
- ICD-10: 2 years (Preferred)
Ability to Commute:
- Little Rock, AR 72205 (Required)
Work Location: In person
Salary : $18
