What are the responsibilities and job description for the ATX_Customer Service Representative - Store Front position at EMPLOYMENT & TRAINING CENTERS INC?
Employment & Training Centers, Inc. is a Latina owned staffing company located in the heart of Houston, TX. We are consistently ranked as one of the best companies to work for. We are hiring for the Harris County Toll Road Authority/ EZ Tag.
We're looking for energetic, bilingual professionals to join our team. The successful candidates will be responsible for answering questions and resolve issues for customers. This is a great opportunity for candidates who are passionate about helping others.
- Job Site: Burnet: 12719 Burnet Rd. Austin, TX. 78660 (MUST be willing to travel to other Store Front Locations in Austin and surrounding Austin areas. (Required)
- Start Date: January 2025 or sooner
Responsibilities:
- Be able to understand and communicate with customers in both English and Spanish. (Bilingual is preferred not required)
- Responsible for providing a high level of customer satisfaction by listening to customers and responding in a friendly manner
- Be able to use information technology skills, including interfacing with credit card and banking institutions
Knowledge, Skills and Abilities
- Ability to listen first, speak clearly and correctly.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities: ability to think logically and time management organized. flexible, and goal oriented.
- Ability to handle customer interactions in a quick but tactful, courteous, and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
- Must have basic MS Computer skills.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: No less than 40 per week
Shift:
- 8 hour shift (Hours of operation is Monday - Friday) Store Front hours are from 6:30 AM - 7:30 PM (Saturdays) Store Front hours are 7:30 AM - 4:30 PM
- Day shift
Experience:
- Customer service call center or high-volume CSR: 1 year (Required)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: In person
Salary : $19
