What are the responsibilities and job description for the Bilingual Call Center Representative position at Employment & Training Centers, Inc.?
About us
Employment & Training Centers, Inc. is a Latina owned staffing company located in the heart of Houston, TX. We are consistently ranked as one of the best companies to work for. We are hiring for the Harris County Toll Road Authority/ EZ Tag.
We're looking for energetic, bilingual professionals to join our team. The successful candidates spend a major portion of the time communicating with customers by telephone, utilizing computer skills to process/collect fees from toll road violation customers and updating customer accounts. This is a great opportunity for candidates who are passionate about helping others.
- Job Site: 1160 Dairy Ashford Rd, Houston, TX 77079
- Start Date: March 5th, 2025
Responsibilities:
- Responsible for maintaining customer accounts, toll road violation resolution and assisting with toll related inquires in an efficient manner to ensure maximum use of time and resources.
- Be able to understand and communicate with customers in both English and Spanish.
- Responsible for providing a high level of customer satisfaction by listening to customers and responding in a friendly manner
- Be able to use information technology skills, including interfacing with credit card and banking institutions
Qualifications
- Fluency in English and Spanish
- Strong customer service skills
- Ability to handle multiple phone calls simultaneously
- Proficiency in Microsoft Office, especially Word
- Experience in a call center environment
- Excellent communication and interpersonal skills
Knowledge, Skills and Abilities
- Ability to listen first, speak clearly and correctly.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 35 wpm.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities: ability to think logically and time management organized. flexible, and goal oriented.
- Ability to handle customer interactions in a quick but tactful, courteous, and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
Work Environment
Will work in a call center environment. Travel to and from different worksites may be required.
Physical Demands
The position requires mostly sitting in an office environment, occasional standing, and light lifting, three or four reams of paper or books (up to 20 pounds or weight equivalent) may be required.
Position Type and Typical Hours of Work
Training (4 weeks): M-F from 8:30 AM to 4:30 PM with a 30-minute lunch, a 15-minute break in the morning and another in the afternoon.
After Training: 5 days a week, M- Saturday (day off during the week), 8 hour schedule between 6:30 AM- 8:30 PM
Required Education and Experience
High School diploma or equivalent.
Must type at least 35 wpm.
1 year of call center experience.
Other Duties
This Job Description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Do you have 1 year of Call Center experience?
Ability to Relocate:
- Richardson, TX: Relocate before starting work (Required)
Work Location: In person
Salary : $19