Operations Manager

Operations Manager

Hybrid schedule: (Monday-Thursday in office, Friday WFH)

Salary: $70-$75K

Job Summary:

We are seeking a proactive and results-driven Operations Manager to join our team. This role reports directly to the President and plays a crucial role in streamlining processes, managing personnel, and optimizing company performance. The ideal candidate will be a strong leader with experience in staff management, process improvement, and financial oversight.

Key Responsibilities:

Process Optimization & Performance Management

• Streamline and optimize the onboarding process for new employees.
• Document and refine operational processes to improve efficiency.
• Conduct employee performance reviews
• Create candidate assessments using E-Skills.
• Identify operational bottlenecks, including financial inefficiencies, and implement corrective actions.
• Monitor recruitment performance and retention rates to drive improvements.

Team Leadership & Training

• Supervise office staff and identify top and bottom performers, providing coaching as needed.
• Lead team meetings and huddles to ensure alignment with business goals.
• Train personnel in collaboration with the HR Manager.
• Handle escalated employee issues to maintain a productive work environment.

Business Development & Financial Oversight

• Identify new business opportunities to support company growth.
• Assist with proposal writing and RFP submissions.
• Allocate recruitment expenses and send financial reports to the accounting team.
• Ensure the office is stocked with necessary supplies and resources.

Required Skills & Qualifications:

Skills:

• Strong multi-tasking abilities and organizational skills.
• Excellent communication skills (both written and verbal).
• Detail-oriented with the ability to analyze and improve processes.
• Tech-savvy and able to work with various digital tools and platforms.
• Resourceful and proactive in problem-solving.

Experience:

• 3 years of experience managing a team or sales staff.
• Previous experience in a staffing company is a plus but not required.
• Experience with UGK Kronos is a plus.

Education:

• Associate’s Degree required; Bachelor’s Degree in HR, Business, or a related field preferred.

Ideal Candidate Characteristics:

We are looking for someone who:

✔ Is a high achiever with a track record of success.

✔ Can take the business to the next level through innovative strategies.

✔ Is proactive, resourceful, and driven by metrics.

✔ Thrives in fast-paced environments and takes ownership of their work.

✔ Has a strong work ethic and is willing to hustle to get things done.

If you feel you have what it takes to make an impact, please send me your resume: brenda.mondragon@etchouston.com